At Makeric, our mission is to provide customers with quality sleep solutions to help you improve your sleep quality.We understand that there may be occasions when returns or refunds are necessary, and our goal is to simplify the process as much as possible. Please take a moment to review our policy and familiarize yourself with the procedures for requesting returns or refunds, as well as the conditions for obtaining a refund or exchange.

We accept returns and refunds for the following situations: damaged goods or incorrect items sent by us. Please refer to our return and refund policy below. Our return policy is valid for 30 days after purchasing any product from our store.

Conditions for accepting returns:

We only accept returns within 30 days of customers receiving the products.

To complete your return, we require your order number and proof of defective items from the aforementioned situations.

To be eligible for a return, your item must be in the same condition as when you received it. It must also be in its original packaging.

Return procedure:

To initiate a return, you can contact us at support@makeric.com. Once the return is approved, we will provide shipping labels and instructions detailing the location to return the package.

Cancellations:

Within 12 hours of placing an order, you can cancel it, and we will refund 100% of your order amount. After 12 hours, we may not be able to cancel your order immediately. If the product is damaged or not in its original state upon delivery (evidence will be provided), we reserve the right to charge a 25% restocking fee based on the severity of the issue. Note: We are not responsible for lost items, and in such cases, we do not provide refunds.

Defects and Issues:

If a product is defective or damaged, by which we mean if you receive the wrong product, please contact us promptly through our official email at support@makeric.com so we can address and rectify the issue.

How do customers obtain return labels?

1. For defective products (if your product is damaged by the carrier or is otherwise defective):
   Download/Print
2. For remorse returns (if you purchased the wrong product, product is unsuitable, or they no longer want the item):
   Customer responsibility

Refund Time:

Once the return is approved, and we receive the goods, the refund will be automatically processed back to your original payment method within 2 business days. If it has been over 3 business days since your refund was approved, and you haven't received it, please contact us at support@makeric.com.

Missing Refunds:

If you haven't received your refund yet, please double-check your bank account. Next, contact your credit card company, as it may take some time for your refund to be officially posted. Then, contact your bank, as there is often a processing time before a refund is posted.

If you have completed all these steps and still haven't received your refund, please contact us at support@makeric.com or call: +1 (323) 843-4894.

Exchanges:

We only replace items that are defective or damaged. If you need to exchange the same item, please email us at support@makeric.com or call us: +1 (323) 843-4894.

Return Shipping Cost:

If you purchased a defective product, please contact us immediately. In such cases, the return shipping cost will be covered by Makeric, meaning defective products can be returned free of charge. However, if you change your mind or regret the purchase, you will be responsible for the full shipping cost of the item.

If you have any questions or concerns about our return and refund policy, please feel free to contact us using the following methods:

• Email: support@makeric.com
• Phone: +1 (323) 843-4894
• Address: 560 Juniper Lake Road WEST END, NC,United States
• Business Hours:
  Monday to Saturday: 9 AM to 10 PM (EST)
  Sunday: 10 AM to 5 PM (EST)